WHAT THE CUSTOMER IS TO EXPECT AT PRESENTATION

WHAT THE CUSTOMER IS TO EXPECT AT PRESENTATION...

When a client arrives at the presentation center for their presentation they will experience the following;

1. The 1st thing they will see when they arrive is a large reception desk normally manned by two ladies. They, the receptionists, will 1st verify the clients ID and gift.
   


2. Next the client will receive a “Vacation Survey” sheet to fill out. This will include questions about their vacation habits-like how often they travel, how many weeks a year do they vacation, their favorite vacation, their dream vacation etc. This is so the Vacation Consultant will know what to concentrate on.




3. Next they will see a 20 minute video about “The Wonderful World of Traveling” the Wyndham and RCI way.




4. After the video they will be offered beverages and snacks and each tour will have a Vacation Specialist assigned to them to go over the Vacation Survey sheet, tell them a little more about Wyndham, what they will cover during the rest of the presentation and “plant a seed” about being asked to purchase a Vacation membership.




5. Next, if tour is at a resort they will tour the resort, accommodations and facilities. If they are at one of the Show rooms they will see a mock up of accommodations, facilities to be expected as a part of ownership and other affiliated resorts.




6. Then the Vacation Consultant will go over how to exchange, RCI and other advantages of ownership.




7. Finally a recap of all covered and then the offer to become a member.




8. Whether they choose to be a member or not, the Vacation Specialist will then escort the client to the gifting desk and get them their promised gift.