ASSUME THE SALE

When calling a customer ASSUME you are talking to the right person


DON’T say “Hello is this Mrs. Jones?”….

INSTEAD ASSUME;

“Hello Betty Jones, this is _____ calling on behalf of Wyndham Resorts”….

Don’t use titles like Sir, Mr. or Mrs.

Don’t ask if you are talking to the right person-assume you are. They will let you know different.

If you reached a wrong number;

Continue with the pitch. “ Hello Bob Jones” (if the customer replies “you got the wrong number”) Well that’s ok I’m just calling to offer you a vacation…”Who am I speaking with?” Well as I said my name is ____ calling in behalf of Wyndham Resorts and since I have you on the phone I would like to invite you down to visit us and for your time you will receive”….

When you speak to a friend you don’t say Mr, Mrs or Sir. By giving the customer a title you may think it’s a sign of respect. But this will work against you because the customer will immediately know in the first couple of seconds that you are a business call. Psychologically you are “turning them off”.