TRAINING FOR BROKERS AND AIMS CALL CENTER FEB 12 by Mark W. Daigle

SHYNESS

The biggest challenge we have over here in the Philippines is shyness. “No Guts, No Glory!”

Break it down;

Why are we shy? Are we afraid to offend someone? We are in the call center business. If we don’t ask for the close then we never will be a success.

What happens when we are shy? When we are shy we are depriving ourselves, our families, the Team and friends of rewards. Do we really want to throw all the one’s we care about under the bus? Don’t we care enough to do our job the way it needs to be done..blow an opportunity?

Success is breaking threw this challenge. If we can’t get past this challenge we need to find another way of life as you will never be a success without it.

Shyness is natural-everyone since the beginning of time has to get threw this. Everyone has this challenge-it’s the leaders who break threw this wall who gets the success they deserve. Are we lazy? Is it we don’t care about others? Do we not appreciate the God given talents we already have?

Tomorrow isn’t the answer because tomorrow we will have another excuse! It’s NOW! Practice getting over this phobia. Without practice you won’t be able to sustain longevity in this business or any other “personality” business. So make it a part of your “working personality.”

Try;
talking to people on the way to work. On the jeepney, bus or train. Observe what they are wearing and compliment them. Or just a simple greeting.
focusing on why, remind yourself you have a responsibility to the ones you love. When do you feel it will be the right time to approach this challenge-when in an emergency?

As I said, everyone has this challenge-it’s the successful and leaders who benefit from getting through this. As long as you need to get up each day for your work you might as well work and that includes you “ask for the close”.

Don’t “beat around the bush.”

We weren’t put on this earth just to take-we are put on this earth to give, to contribute and to utilize the God given talents our Maker gave us.

** What helps me, yes I’m very shy, is picturing failure, picturing success, knowing my responsibility and believing if I don’t utilize my talents I’m insulting my Maker by not accepting His gifts. In short, I intimidate myself!

In life, marketing and SALES we always need to “ask if we want.” If we don’t ask then we can’t expect success.

I respect the honor to be a part to lead such a wonderful culture to a better life. I feel it’s a gift from my Maker and I remind myself each day. I look in peoples eyes, imagine the way they and their families live, and the wonderful opportunity He has given me.

Respects and Regards,
Mark D