“I’M TOO BUSY!”

Customer “I’m too busy”

If the customer TELLS YOU they are too busy to hear the pitch;

“I apologize I called at a bad time-I will try again later. I just want to offer you a vacation. What time will be better-later today or tomorrow? I just need a couple minutes to explain to you what this vacation is all about. This is a great gift opportunity. I know you will like what this is all about.”

If to take a presentation;

“Yes I can understand this is a busy time of the year. I hope you can understand it’s my job to find a convenient time for you to redeem your gift. We have several presentation times during the week or weekend. Which time will be better for you-weekday or weekend?”

If during the week;

“We are taking reservations through (three days out). Will afternoon or evening be better? Our tour times are 4p,6p and 8p. Let me check availability-I have tomorrow at 4p or 8p. (if no) Ok no problem, let me check (next day). Yes I still have an opening at __ or ___, which will work better for you? (if no). It’s okay, I understand, how about…?”

If on the weekend;

“On the weekends we get pretty busy. How about I check for you for Saturday-will morning or afternoon be better?”

If still no;

“Okay, no problem. I can put a time aside for you and attach the gift so we don’t loose it. Then I can call you back to see if that time will work for you or if we need to change it-will tomorrow or (next day) be better?”

Or

“Let me ask you this, are you or your (husband/wife) the one who usually makes the social calendar for the household?”

If they say they are; “Great, then I will call you at ____ and ask for you.”
If they say their spouse is, “Great, when do you think will be a good time to call back-later today or tomorrow? Afternoon or evening? 7p or 8p?”

“Okay great, I will let you go now but I am looking forward to you getting your vacation.” This is ______ from the worlds largest in the vacation business Wyndham. Have a great day!