TRAINING FOR Thursday FEB 7

SKILLS;

1. We aren’t allowed by Wyndham to say where they will be accommodated. In the past we were able to give some hotel names but it only created problems when the gift fulfillment dept set up the accommodations. If the customer didn’t like what was reserved it would come back to the call center as to where the problem came from originally.
   What we can say is they will be staying in a two to three star accommodations. It depends on the inventory/availability as to when you plan on going. We own over 37,000 hotels and resorts around the world and I’m sure we will want to give you the best available at the time you’re planning on traveling.
2. Time management. There is only a certain amount of time each day for us to utilize our time wisely. They should be utilizing their time properly. Have a solid game plan each day-callbacks, referrals, rebooks. The more senior you are the more opportunity for you to hit your goals. We need their good example. Remember when you were new. We needed to feel confidence and fitting in to our new environment. We needed guidance, belief and courage. Where did we get that? From the Seniors mostly. When the senior looks at themselves as the more skilled professional it will naturally bring out their best.
3. Austin is also the capital of Texas. Most of our clients have already graduated. Americans love to travel. “We just want you to attend a 90 minute presentation about who we are. We own budget, Avis, Royal Viking Cruiseship, Carnival Cruise lines and 37,000 hotels and resorts around the world. We do have a vacation ownership program that will also save you lots of money and we will introduce this to you. If it fits your travel needs we will encourage you to join but if not we realize it’s not for everyone. But you may have a friend or relative who will want to join. Our main goal is for the next time you want to make any travel arraingements you will call us first.”
4. Have a plan for your day. Don’t worry about the Telco. Don’t get ready for work after you arrive-be ready when you arrive-have a battle plan.
5. We are a travel company so naturally we can give you a lot more for your time if we give to you what we already own.

M.W.D