Getting the referrals is the backbone for success!
Good evening____. This is ___ calling you back from Wyndham Vacations. I just wanted to follow up on making sure you enjoyed your time at the presentation and received the gifts you were promised.
If Yes- Great, I’m happy to hear you enjoyed your time. Now since you received the_______ gift I still have a few more I can extend to your friends.
**If travel cert-I can offer them the same travel certificate or would you prefer I offer them something different?
Do you have your address book handy? I’m only allowed to offer this to three referrals (scarcity).
If yes about the address book-Please just give me the three you would like me to call the most.
If no about the address book-It’s okay, when will be a good time for me to call you back?
If no-about them receiving the right gifts or they didn’t have a favorable experience-I’m very sorry about that. So what happened and how can I help you? (Be very interested and concerned). Isolate!
I will follow up on this and get back to you. (don’t ask for referrals until you call them back about what you say you found out. ex. A new Travel Specialist or ran out of inventory).
Wait a day or two at most-then when you do call back with explanation refer to the “Yes” part of the script above.
M.W.D.
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